Refund Policy
At Ahmad Digital, we are committed to delivering high‑quality digital marketing, development, and technology solutions. We understand that questions around refunds and cancellations are important. This policy explains when refunds may be available, what costs are considered earned and non‑refundable, and how to submit a refund request. It is designed to be fair to both our clients and our business, while protecting the time, expertise, and resources invested in every project.
- Why most digital services are non‑returnable once performed
- How advance payments and deposit requirements work
- Which specific services are ineligible for a refund
- Clear steps for requesting a refund and the review timeline
- Your responsibilities and what happens when project cancellations occur
Introduction
This Refund Policy applies to all services purchased from Ahmad Digital through our website digital.ahmadfreetools.com. Our services include search engine optimization (SEO), website development, artificial intelligence (AI) solutions, Chrome extension development, and digital strategy consulting. By engaging our services, you acknowledge that you have read, understood, and agreed to the terms set forth below.
We believe in building long‑term partnerships based on transparency. If you have any concerns about a charge or a project’s outcome, we encourage you to contact us before initiating any formal dispute. In many cases, we can resolve misunderstandings or adjust deliverables to better meet your expectations.
Good to know: This policy complements our Terms of Service and any project‑specific agreement. In the event of any conflict, the terms of your signed project agreement will take precedence.
Understanding the Nature of Digital Services
Unlike physical products that can be returned in their original packaging, digital services involve the investment of irrecoverable time, research, creativity, and technical skill. Once our team has performed analysis, written code, designed assets, optimized campaigns, or provided strategic advice, that effort cannot be taken back or reused. The value has already been delivered to you in the form of work product, insights, or measurable improvements.
Every project — whether a multi‑page website, a custom AI model, or an SEO audit — consumes dedicated personnel hours, software licenses, server resources, and often third‑party costs. These costs are incurred from the moment work begins. Therefore, our refund policy is structured to respect the inherent nature of service‑based digital work while still protecting your rights as a consumer.
- Once a strategy document is delivered, the research is complete.
- Once code is written and handed over, the development hours have been spent.
- Once a campaign is launched, ad spend and optimization time are sunk.
Advance Payments and Deposits
For most projects, we require an advance payment or deposit before work begins. This deposit serves multiple legitimate purposes:
- Securing your place in our production schedule, which means we reserve dedicated team time for your project.
- Covering initial costs such as domain registration, hosting setup, premium plugin licences, or third‑party tool subscriptions.
- Demonstrating mutual commitment — we invest our resources, and you confirm your intent to proceed.
When Does a Deposit Become Non‑Refundable?
A deposit becomes non‑refundable once substantial work has commenced. Substantial work includes, but is not limited to:
- Commencement of design wireframes or mock‑ups
- Initial code development or system architecture planning
- Keyword research, competitor analysis, or SEO audit execution
- Scheduling and delivery of a consultation session that has already taken place
- Purchase of third‑party assets or services specifically for your project
If you decide to cancel a project before any substantial work has started, we will refund your deposit minus a small administrative fee (typically 5 % of the deposit amount or a flat fee stated in your agreement) to cover payment processing and scheduling costs.
When Refunds May Apply
While the majority of our digital services are non‑refundable once performed, there are specific situations where a full or partial refund may be granted. Each case is reviewed individually, but the following circumstances typically qualify:
- Non‑delivery of agreed services: If Ahmad Digital fails to deliver any of the core deliverables outlined in your project scope within a reasonable timeframe — and the delay is due to our fault, not missing client input — you may be eligible for a full refund of payments made for the undelivered portion.
- Duplicate payment: If you are accidentally charged twice for the same invoice, the duplicate amount will be refunded in full.
- Service not rendered at all: If you paid in advance and we were unable to begin work (for example, due to unforeseen unavailability on our side), you will receive a complete refund.
- Material deviation from scope: If the final deliverables are fundamentally different from what was explicitly agreed in writing — and we are unable to correct them through revisions — a partial refund may be negotiated.
Refunds are assessed on a pro‑rata basis, meaning we deduct the value of work that has already been legitimately completed and accepted, and refund only the balance attributable to unperformed or substantially non‑conforming work.
Non‑Refundable Services and Items
To protect the integrity of our business and the value of the work we perform, the following are explicitly non‑refundable:
Once a deliverable has been presented to you and you have approved it in writing or by conduct (e.g., using the delivered website), no refund applies to that portion of the work.
Any code, script, software, or extension that has been written, tested, and delivered according to agreed specifications is non‑refundable. The development hours have been expended.
SEO audits, keyword research reports, on‑page optimizations, backlink analysis, and any implemented changes are non‑refundable. Even if rankings have not yet improved, the research and execution have been carried out.
Once a strategy session, coaching call, or consulting meeting has taken place, the time spent is non‑refundable. Unused pre‑paid hours may be refundable on a pro‑rata basis if cancelled in advance.
Any downloadable digital product — including website templates, Chrome extension boilerplates, AI prompt packs, or spreadsheets — is non‑refundable once downloaded or accessed.
Expenses paid to external providers on your behalf — domain registration, hosting subscriptions, API keys, stock photography licences, or advertising platform budgets — cannot be recovered by us and are therefore non‑refundable.
Project Cancellation
Either party may cancel a project. Here is how cancellation works and what financial obligations remain.
Cancellation by You (the Client)
- You may cancel at any time by sending a written notice to support@ahmadfreetools.com.
- Upon cancellation, all work completed up to the date of cancellation is considered earned and is non‑refundable.
- If your advance payment exceeds the value of work completed, we will issue a refund for the unused balance after deducting any third‑party costs already incurred.
- If the value of work completed exceeds the payments received, you will be invoiced for the outstanding amount, payable within 15 days.
Cancellation by Ahmad Digital
- We reserve the right to cancel or suspend a project if: you fail to pay an invoice on time; you do not respond to critical requests for feedback or materials for more than 14 consecutive days; or you engage in abusive or unreasonable behaviour.
- In such cases, the same financial principles apply: work completed is earned, and any unapplied advance payments will be refunded after deducting earned amounts and third‑party costs.
Ownership upon cancellation: All work product, code, designs, and documents remain the exclusive property of Ahmad Digital until full payment for all completed work has been received. You are not authorised to use any deliverables until the final invoice is settled.
Delays and Client Responsibilities
Timely project completion depends on a collaborative partnership. While we diligently manage our internal timelines, we are dependent on you for:
- Providing initial content, brand assets, access credentials, and login details
- Giving prompt feedback on drafts, mock‑ups, and test versions
- Approving milestones or submitting revision requests within agreed timeframes
- Ensuring that any third‑party accounts (hosting, DNS, social platforms) are accessible
Delays caused by client inaction or late delivery of materials will automatically extend all project deadlines by an equivalent period. Such delays do not constitute grounds for a refund, as the delay originates from your side.
We will make reasonable efforts to accommodate schedule changes, but if a project is placed on hold for more than 30 days due to client unresponsiveness, we may consider the project terminated by the client and apply the cancellation terms described in the previous section.
Revision Requests
Every service package includes a defined number of revision rounds (stated in your project proposal or agreement). Revisions are intended to fine‑tune the deliverables so they align with the agreed scope. Here is how our revision process relates to refunds:
- Minor aesthetic or functional changes within the original scope will be accommodated through the included revision rounds at no extra cost.
- Requests for additional features, new functionality, or major changes outside the original scope constitute new work and will be quoted separately. They do not fall under the revision policy.
- If we are unable to meet the agreed specifications after exhausting all included revision rounds, and the shortfall is material, a partial refund for the affected deliverable may be discussed.
- Dissatisfaction based purely on subjective preference (e.g., “I don’t like the colour” after approving a colour palette) is not grounds for a refund if the deliverable objectively meets the agreed scope.
How to Request a Refund
To initiate a refund request, please follow the steps below. We have designed a simple and transparent process to ensure your request is handled promptly.
Step 1: Contact Us
Send an email to support@ahmadfreetools.com with the subject line “Refund Request – [Your Project Name]”.
Step 2: Provide Required Information
To help us locate your project and assess the situation quickly, please include:
- Your full name and company name (if applicable)
- The invoice number or transaction ID
- The date of payment
- A clear description of the service you believe is eligible for a refund
- Specific reasons for the request, with reference to deliverables, scope, or timeline
- Any supporting evidence, such as email threads, screenshots, or documented delays
Step 3: Review and Decision
Once we receive your complete request, we will acknowledge receipt within 2 business days. Our team will then review the project history, deliverables, communications, and any other relevant facts. We may contact you for additional clarification.
A final decision will be communicated to you within 10 business days of receiving all necessary information. If the review requires more time, we will inform you of the expected delay and the reasons.
Refund Processing Time
If a refund is approved, we will process it within 10 business days from the date of the approval notice. The refund will be issued to the original payment method used during checkout (credit card, bank transfer, PayPal, etc.).
Please note that the time it takes for the refunded amount to appear in your account depends on your payment provider’s processing times. Typically, credit card refunds are visible within 5‑10 working days, while bank transfers may take longer. Ahmad Digital is not responsible for delays caused by intermediary banks or payment processors.
Important: All refunds are made in the original currency of the transaction. We are not liable for any exchange rate fluctuations or conversion fees applied by your bank.
Changes to This Refund Policy
Ahmad Digital reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting the revised version on this page. We encourage you to check this policy periodically.
For ongoing projects, the version of the Refund Policy that was in effect at the time your project commenced will generally apply, unless the updated policy provides more favourable terms or the change is required by law. If a material change affects an active project, we will make reasonable efforts to notify you in advance.
Contact Information
We are here to help. If you have any questions about this Refund Policy, wish to discuss a potential refund, or need clarification on any term, please reach out.
We aim to acknowledge all general inquiries within 48 hours and resolve issues as swiftly as possible. For refund requests, please follow the dedicated process outlined in Section 9 to ensure a timely review.